"Dearest Tiffany: As I count my blessings this Good Friday, you are at the top of the list. I know your business has weathered
many storms in the past years including 9/11, SARS, and even the downturn of the economy in 2000 and 2009. This
Coronavirus pandemic is different, and today, I give pause and say thanks for having you and the entire staff at
Cruises-n-more as my experienced travel agents.
The present outbreak of COVID-19 has shown my family why we should never travel without utilizing the abilities
of an experienced travel adviser. While the COVID-19 has paralyzed the travel industry, you and your team have
tirelessly worked with clients, including my family, spending thousands of hours changing travel plans which
have been postponed, cancelled and re-booked. I can only imagine the hours you have spent on hold with the
cruise lines, airlines, hotels and other booking agents along with working with travel insurance, deposits, etc.
You have counseled, empathized and advocated on our behalf. Thanks, will never be enough.
I just wanted to write to you to tell you that I believe your proactive measures will result in all of us
returning to travel soon as the mitigation requirements are lifted. You have given us confidence to return!
History shows that greatness rises from the ashes of defeat: The 1918 Pandemic, The Hindenburg, Titanic,
Challenger and 9/11. Each of these passages in history are a moment in time where the world took a collective
gasp and then realized that we must move forward with collective purpose to make these moments in history count
for those who could not move forward again.
Florence Nightingale once said, " Rather, ten times, die in the surf, heralding the way to a new world, than
stand idly on the shore." Tiffany, let none of us be idle. Our family will seek ways to help and support you, a
warrior of this pandemic, during your greatest hour of peril. Please know how grateful I am of you, Tiffany
Neidhardt! You are a blessing to all this Easter of 2020! As my Irish father said:
May the road rise up to meet you,
may the wind be ever at your back.
May the sun shine warm upon your face
and the rain fall softly on your fields.
And until we meet again,
May God hold you in the hollow of his hand.
- Irish Blessing